A new center has formed
I just came across Fred Cavazza’s updated overview of the social media landscape. By mapping the main players in/on the field and studying user behavior across the various channels, an actual center has now formed, according to Cavazza. And in the center we find… Google and Facebook.
To most, this is probably not very surprising. However, when you think about it, his new landscape model alters our standard perception of Facebook as ‘merely’ being a place where people can connect and share details about their lives via updates, posts, likes, movies, photos etc.
Facebook is becoming more like Google. The place where you start your digital journey. A form of navigator.
A new way to navigate
Why is it so? For two reasons, I suppose. 1) Because of the sheer size of the media/network (more than 750 million users); 2) Because the users are getting more and more accustomed to navigate according to social recommendations and interactions (“my friend is doing this and that, so I will do the same and check out what this link or story is all about”).
(It’s surely not because of the search engine functionalities of Facebook. They are not worth talking about, as far as I can see. But again, that’s due to media’s dependence on its social structure.)
So the user behavior is changing towards using social recommendations as a first step.
The end of the portal?
I can understand why. Google is so objective in it’s suggestions (in spite of Adwords, SEO etc.) that you need to be pre-occupied with something in order to benefit from it. You basically need to know what you’re looking for, in advance.
However, it’s not that we don’t need Google any more. Unlike many others, I don’t see Google and Facebook as competitors.
Those who should be worried about this behavioral change driven by Facebook are portals, news sites and similar, i.e. the sites users would normally go to in order to get updated on what’s going on in the world. And in order to get entertained.
A wake-up call for B2B companies…
Moreover, this tendency should underline the importance for companies to be present on e.g. Facebook. Many companies are of course already there, but most B2B companies still continue to struggle to see why it’s relevant for them. And how they can benefit.
So here’s the answer: Facebook has become the starting point for many, many users. And it’s therefore difficult to apply a multi-channel approach without a decent Facebook Page.