In Maersk Line, we’re in the process of rolling out the use of Facebook to our global organisation, meaning that the more than 150 country communication managers situated in offices around the globe are now able to do local posts via our global Facebook page (Facebook.com/MaerskLine).
In doing so, I discovered a need from their end to better measure how good their posts are. Since they are only posting to a limited audience of e.g. 5,000 fans in their country it might be that 30 likes is extremely good – even though it doesn’t feel that way.
Therefore, I started looking into how you can calculate how good – or successful – a post is, and I ‘developed’ an engagement score and started calculating the score for 12 of what’s usually seen as the best brands in social media. Just to have something to benchmark our efforts against.
The Social Media Brand Engagement Score on Facebook
What I did was this: I took the average number of likes, shares and comments for the 10 most recent global posts for the different Facebook pages – and multiplied the comments and the shares with 4 and 2 respectively because they are worth more than a simple like.
I then divided that average post score with the total number of fans and multiplied it by 10,000 to get a more regular number… and that’s the score. Quite simple.
You might argue against the metrics behind this score in a number of ways, but I think it gives a good and clear overall picture of how good companies really are at social. And it’s very easy to use to calculate how well you (as a social media manager) are performing.
The outcome of the survey is also quite interesting. Here it is, without any further comments:
Red Bull 6.0
Oh, and did I forget to mention that Maersk Line’s score is quite, quite uplifting for us? We scored 37.0…
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* = two of the posts had suspiciously many more likes (not shares and comments) than the rest, suggesting they were ‘bought’, i.e. promoted through FB Adverts.
** = if not for a single, very popular post the score would only have been 1.3.
Hi Jonathan – I’m curious. Why did you choose to create metrics for Facebook vs. use the monitoring and sentiment reporting offered by companies like Radian6 (Salesforce) or Brandwatch.
I’m aware that many of the social media services in the market are focused on monitoring for brand mentions vs. analyzing sentiment.
I also have an idea of the cost for services like Radian6. ;–)
In any case, looks like a positive outcome in a relatively short period of time for your efforts at Maersk Line.
Hi Tom. I chose to do it this way because of my very specific purpose: To measure the quality of posts taking number of fans into account. Don’t know if Brandwatch and Radian6 can do the same. Anyway, as it’s rather simple I just did it myself. It also gives me full transparency of the metrics – and enabled me to benchmark against the best (even though it turns out some of them are quite horrible at it) 🙂 Brgds, Jonathan
Interesting results – social media is powerful 🙂 We just need to know how to use it, correctly!
Thanks Jonathan for an interesting post. I have been looking at your approach and tested it as well against many others (Barrack, Romney & Lady Gaga) and find there is a slant here. While I like this transparent approach it seems to be hard to compare against others who may have been longer in the game. Appears to be a bit of “fan exhaustion” going on here. Your fans are new and therefore still willing to engage (due to a great presence) but others like Coke with many fans who once liked them years ago may not. Still a great position to take and build on. Btw, Lady Gaga is coming in at an average of 11. Keep up the great work there at Maersk. /Andrew
Hi Jonathan, thanks for an interesting post. Its always great to see people trying to find quantative measurement methods for social media. Particularly those that allow us to compare different pages! I’m just wondering if there’s something missing from this explanation on the blog? Whenever i try to do this the number comes out in its hundreds for our facebook page…
The likes on our last ten posts were 97,110,60,19,41,16,25,44,18,61. Comments: 3,10,4,0,7,2,1,4,0,7. Shares: 14,68,11,12,1,3,1,12,14,60. Our page has 1,467 likes.
I then added up all the likes and divided by 10 to get an average and worked from there. I can’t seem to make the equation work for us.
Keep up the great work by the way, love the Maersk social media presence!
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